Returns, Refunds & Exchanges

Simple. Transparent. Hassle-Free. Shopping with confidence, every step of the way. If something isn't quite right, we're here to make returns, refunds and exchanges simple and stress-free.

🟦 14-Day Returns | 💳 Easy Refunds | 🚚 Fast Processing | 💬 Dedicated Support

Policy at a Glance

• 14-Day Returns.
• Easy Refunds.
• Exchanges Available (Subject to Stock Availability).
• Inspection: 1–2 Business Days.
• Card Refunds: 7–14 Business Days.
• COD Refunds: Direct Refund.

Can I Return My Order?

Eligible items may be returned within 14 days of receiving your order. To qualify, items must be:

• Unused and Damaged. (Note: Must be in its original condition).
• Unwashed.
• Unaltered.
• In original condition.
• Original tags attached.

Items That Cannot Be Returned

For hygiene and safety reasons we cannot accept returns on:

• Swimwear.
• Hair Accessories.
• Jewellery.
• Socks & Tights.
• Opened Bath Products.
• Personal Care Products.
• Opened Toys.
• Party Supplies.
• Final Sale items (where clearly marked).

How to Return or Exchange

• Contact Customer Care with your order number, item(s) and reason.
• We'll review your request and send return instructions.
• Pack the item securely and send it using a trackable courier.
• Our Quality Team will inspect the return within 1–2 business days.
• Once approved, your refund or exchange will be processed.

Refunds

• Credit/Debit Card: Refunds are issued to the original payment method. Once approved, refunds are initiated within 24 hours. Banks may take 7–14 business days to credit the amount.
• Cash on Delivery (COD): Refunds are issued directly to the customer's bank account.

Exchanges

Eligible items may be exchanged within 14 days of delivery, subject to stock availability.

• Exchange for another size, colour or eligible item.
• If unavailable, choose a refund (original payment method) or Store Credit.
• If the replacement item costs more, pay the difference.
• If it costs less, the balance will be refunded or issued as Store Credit.
• Exchanges are limited to one exchange per order.

Faulty or Incorrect Items

Please contact us within 48 hours of delivery with photos of the item, packaging and your order number. After review, we may offer a replacement (subject to availability), exchange, full refund or Store Credit.

Return Shipping

If you changed your mind, return shipping costs are your responsibility. Original shipping charges are non-refundable unless the return is due to our error or a faulty product. If we shipped an incorrect or faulty item, Trespetit will cover the return shipping cost.

Promotional & Gift Orders

No sale and promotional items will not be returned. Gift purchases follow the same eligibility conditions.

Frequently Asked Questions

1. What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused, unworn, in its original condition, with all original tags.

2. How do I request a return?
Simply contact our Customer Care team with your order number and the reason for your return.
Email: info@trespetit.sa
Phone/WhatsApp: +966 507581177
Our team will guide you through the return process.

3. Which items cannot be returned?
For hygiene and safety reasons, we cannot accept returns for: Swimwear, Hair accessories, Jewellery, Socks & tights, Opened bath and personal care products, Opened toys, Party supplies, Gift cards, and Items that have been worn, washed, altered, or returned without their original tags.

4. Can I exchange my item for another size or colour?
Yes, we do offer direct exchanges. If you need a different size or colour, simply return your original item (if eligible) and place a new order for your preferred item.

5. How long does it take to process my refund?
Once your return has been received and approved: Warehouse inspection takes 1–2 business days. Card refunds take 7–14 business days (depending on your bank).

6. How will I receive my refund?
Credit/Debit Card Orders: Refunded to your original payment method. Cash on Delivery (COD) Orders: Refunded directly to your bank account.

7. Who pays for return shipping?
If you're returning an item because you've changed your mind, the return shipping cost is your responsibility. If we've sent the wrong item or your item is faulty, we'll cover the return shipping costs.

8. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery. To help us resolve your request quickly, please provide: Your order number, Photos of the item, Photos of the packaging, and A brief description of the issue. We'll review your request and arrange the most suitable resolution.

9. Can I return an item if I have removed the tags?
Unfortunately, no. To be eligible for a return, all original tags must remain attached and the item must be in its original condition.

10. Can I return an item that has been washed or worn?
No. Returned items must be unused, unworn, and in their original condition.

11. What happens after you receive my return?
Our Quality Team will inspect your returned item. If it meets our return requirements, your refund will be processed according to your original payment method (or directly to your bank account for COD orders).

12. What if my return does not meet the return conditions?
If the returned item does not meet our return requirements, we may be unable to process your refund. Our Customer Care team will contact you with the available options.

13. Can I return sale or promotional items?
No sale and promotional items will not be returned.

14. How can I contact Customer Care?
Our team is always happy to assist.
Email: info@trespetit.sa
Phone / WhatsApp: +966 507581177