At Trespetit, every order is carefully prepared with attention to detail to ensure your little one's items arrive safely, beautifully packaged, and ready to be enjoyed. We are committed to providing a seamless delivery experience from checkout to your doorstep.
Q: When will my order arrive?
Orders within Saudi Arabia are typically delivered within 2–5 business days and in Riyadh Same day. Orders to GCC countries are generally delivered within 3–8 business days. Delivery times may vary for remote locations.
Q: Do you offer Same-Day Delivery?
Yes. Same-Day Delivery is available for eligible orders within Riyadh. Availability depends on your delivery location and product availability.
Q: Which countries do you currently deliver to?
We currently deliver across Saudi Arabia and selected GCC countries. We look forward to expanding our international delivery network in the future.
Q: How can I track my order?
Once your order has been dispatched, you'll receive your tracking details via SMS and/or email, allowing you to follow your shipment until it reaches you.
Q: Can I change my delivery address after placing an order?
Yes, if your order has not yet been dispatched. Please contact our Customer Care team as soon as possible, and we'll do our best to assist.
Q: Can someone else receive my parcel on my behalf?
Yes. Another person may accept your parcel, provided they are available at the delivery address. For Cash on Delivery (COD) orders, they should also have the payment ready.
Q: Do you deliver on Fridays?
Delivery schedules depend on our courier partners and your delivery location. Some areas may receive deliveries on Fridays, while others may not.
Q: What happens if I'm unavailable when my order arrives?
Our courier partner will attempt delivery up to three times. If delivery cannot be completed, your order may be returned to our warehouse and additional delivery charges may apply for re-delivery.
Q: Can I cancel my order?
Orders may be cancelled before they have been dispatched. Once shipped, orders are covered under our Returns, Refunds & Exchanges Policy.
Q: What should I do if my parcel arrives damaged?
Please take clear photographs of the parcel and its contents and contact our Customer Care team within 24 hours of delivery. Please keep the original packaging until your claim has been reviewed.
Q: What if my shipment appears lost?
If your tracking hasn't updated for several business days or your parcel appears lost, please contact us. We'll investigate the shipment with our courier partner and keep you informed throughout the process.
Q: Will my order arrive in one package?
Most orders arrive in a single shipment. However, orders containing multiple items may occasionally be shipped separately to ensure faster delivery.
Q: How are shipping charges calculated?
Shipping charges are calculated automatically at checkout based on your delivery location, selected shipping method, order value, and package size or weight where applicable.
Q: Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available for eligible orders. Please ensure someone is available to receive the parcel and have the exact payment amount ready.
Q: Why is my delivery taking longer than expected?
While we always aim to deliver within the estimated timeframe, delays may occasionally occur due to public holidays, severe weather, peak shopping periods, customs procedures (for GCC shipments), or courier operational issues.
Q: How can I contact Customer Care?
Our Customer Care team is available Sunday to Thursday, 9:00 AM – 6:00 PM (Saudi Time).
Email: support@trespetit.sa
WhatsApp: +966507581177
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